Help Center

Having technical issues on our site?Please read over the points below to see if this resolves your issue.  Troubleshooting Tips Are you on the Canadian or USA site? You will see a little flag in the top right corner of the screen where you...

Reordering Is Easy!  To help save yourself time, you can use the "Reorder" button.  See below for details.  Reordering can also be used as a way to make modifications to an order you placed.  See the FAQ answer on the best way to...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Brand Catalogues  We carry an array of balloon and balloon accessory brands. We do not offer print copies of balloon catalogues.  Click one of the brands below to be directed to their own catalogues or product line.  Mylar (Foil...

All Balloons Arrive NOT Inflated  We are an online wholesaler and ship all balloons flat, that is, not inflated. You are more than welcome to place an order by simply creating an account, adding items to your cart, and checking out. We do sell...

Extra charges on your statement  If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...

Credit card keeps declining!  Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...

Latex Balloons & The Environment  Here are some facts you may not have known about latex balloons:   They are made from natural latex harvested from rubber trees.  They are not made of plastic (although there are other kinds of...

Why Do Helium-Filled Balloons Float?  Helium is the second element on the periodic table. It is the second because it is the second smallest element by atomic weight, after hydrogen.  The air we breath is made up mostly of nitrogen (80%) ...

Is Helium Dangerous? Toxic? Flamable?No, helium itself is not dangerous if used properly and as it is intended to be used.    Read more below for more details on helium and helium safety.   Does it burn or cause fire?  Contrary...

Having issues logging in?Read over the helpful tips below. Troubleshooting Tips Please ensure you are on the correct website (USA or Canada).  This is also the website for which you created an account. Click the flag to change between the ...

Reordering Made Easy!  Do not underestimate the "Reorder" button.  To modify an existing order, go back to FAQ and read about Modifying An Order.Reorder Your Items  First go to My Account and select the order you wish to reorder from...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Brand Catalogues  We carry an array of high quality balloons and balloon accessories from various brands. Click one of the brands below to be directed to their own online catalogue or product line.  You may also contact us to request a printed...

Most Balloons Arrive Deflated  Unless you are ordering inflated air-filled balloon specifically, your balloons (latex, mylar/foil, other) will arrive uninflated. We are a wholesaler, so our balloons are intended to be filled by the recipient. ...

Extra Charges On Statement  Extra charges listed on your credit card or payment processor statement may simply be a hold or an international bank charge, charged by your credit card company.Authorized HoldCredit card companies often issue what ...

My Credit Card Is Declining.  Check you have not exceeded your credit card limit. Ensure the billing address you entered matches the address associated with the credit card you are using.  Make sure your phone/computer autofill did not...

Why Do Helium-Filled Balloons Float?  The short story is, pure helium is lighter than the air around us. Helium is the second element on the periodic table, meaning it is the second smallest element by atomic weight.  The air around us is...

Is Helium Dangerous?No, helium itself is not dangerous if used properly and as it is intended to be used. It is not flammable or toxic.  The danger is in the helium tank itself, as it is sometimes large and heavy, and has pressurized gas which can...

How To Inflate Latex Balloons  Here are some instructions of how to inflate a latex balloon, regardless if you are filling it with helium or with air.  Stretch & Prepare The BalloonStretch the balloon quickly a few times to help prepare...

Sometimes what appears to be a lost package may not be, so read on to see if it is lost and what may be done to resolve it.

You may not have items missing. Here are some points to check if you do, and what to do in that case.

Use UPS MyChoice for more flexibility when it comes to receiving your package.

Track ShipmentsOnce your order has been placed, you will receive a tracking email with all the tracking information.   If you can't find the tracking email, then you may do the following. Login to your account, click on your name, and on...

My package is late or delayed.We are sorry your order did not arrive in time.  Delays can happen, so please plan ahead if you can.  Read below for what can be done depending on the shipping service you selected. If you selected standard...

Countries We Ship ToCountries We Ship To Your subtotal must be $98 or more.  Must be $98 after applying discount codes and reward points.  Free shipping applies to most locations within Canada & USA (not including Alaska or ...

Damaged Package/ProductWe do our best to make sure your order arrives in the best condition.  There may be rare times where it was damaged on route to your location.     We're sorry if your package was damaged on the way to you, but ...

What To Do With A Late or Lost PackageLate or lost packages can be stressful for you, so below are some points that will help in the meantime.Reasons Package Is Late or Lost Delays with the courier can happen.  Normally it is just...

Shipping Dates & RatesThe only way to figure out when your package is estimated to arrive, and how much it will cost, is to proceed with your order and fill out the complete shipping address and information.  Once this has been inputted, you...

Shipping Costs  Keep in mind that we do cover (absorb) part of the actual shipping costs that the courier charges to us.  This allows us to offer you the best rates on shipping no matter where you are. Shipping is calculated by the following...

Lost PackageMost orders arrive either in a brown box or white plastic mailer. If you think it may be lost, read over the points below first.  It's not often a package is actually lost, so it may just require a simple fix. First Confirm If It...

There are items missing from my order!Surprize Enterprize Inc. is committed to packing your orders with care.  It is quite rare that items are actually missing.  Read over the points below before contacting us.Before Contacting Us ...

Shipping RatesThe only sure way to calculate your shipping cost and estimated arrival date is through the checkout. Fill out the shipping information, and the shipping cost/date will show up for you to see before confirming your order.    ...

Shipping Costs  In parternship with our couriers we are able to offer you incredible shipping rates.  Shipping is calculated by the following:   Weight/Size + Your Location + Service Type Dimensions Of Shipment...

UPS MyChoiceUPS MyChoice is an efficient way to customize the way you receive your packages from UPS.  It's absolutely FREE to use.  They offer very convenient ways to change the address, the day of arrival, where to leave your package, and...

Track Your ShipmentsAll orders include an email confirmation with the tracking included.  If you can't find the tracking email, then please try the following before contacting us. Login, click on your name, and on the left of this page click...

Restock Dates  Expected restock dates can be found on their respective product page. If there is no restock date listed, then we do not yet have an inbound shipment expected, and we do not yet know when it will be back in stock. Once we know...

Changing The Shipping Address  We understand at times you may need to change the address either due to a mistake at checkout, or you need to redirect it.   Just be aware this nearly always incurs a delay, so not recommended for time ...

Why is my shipping not free?How to qualify for free shipping.Free Shipping Applies to Canadian orders only at this time.  This is based on the minimum order value dependant on which province you are located: ON / PQ = $300, MB / SK / AB / BC = $...

My package will not arrive on time!We and the couriers do our best to make sure your order arrives on time and in some cases early. However, delays can happpen. Read on for what we can do to resolve this as soon as possible.For standard, 3-day select...

Charged For A Canceled Order?If your order was cancelled by us or yourself, but you still see a charge for it on your statement, rest assured the charge will be removed. Keep in mind the following issues.  Check That Your Order Is CanceledFirst...

You may not have items missing. Here are some points to check if you do, and what to do in that case.

Reordering Is Easy!  To help save yourself time, you can use the "Reorder" button.  See below for details.  Reordering can also be used as a way to make modifications to an order you placed.  See the FAQ answer on the best way to...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Brand Catalogues  We carry an array of balloon and balloon accessory brands. We do not offer print copies of balloon catalogues.  Click one of the brands below to be directed to their own catalogues or product line.  Mylar (Foil...

Out Of Stock ItemsOut Of StockNotify MeBefore Your Order Was Placed  If a product is out of stock, you will not be able to add it to to your cart. As you can see ...

Extra charges on your statement  If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...

Credit card keeps declining!  Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...

Canceling An OrderAfter Hours Sign into Balloons Online, and go to My Account > My Orders > Cancel Order. If you don't see "My Account" then click on your name in the top left corner. You will be asked to leave a reason why you are cancelling...

What To Do With A Late or Lost PackageLate or lost packages can be stressful for you, so below are some points that will help in the meantime.Reasons Package Is Late or Lost Delays with the courier can happen.  Normally it is just...

Edit an existing order. In order to maintain our efficient processing times, one cannot modify an order as this would add even longer shipping delays to your order. Instead, we ask that you quickly cancel and then re-order with the adjustments ...

Charged For A Canceled OrderWhen an order is canceled, the charges are not removed from your statement immediately.Check That Your Order Is CanceledMake sure your order is in fact canceled.  Check this by going to My Account > My Orders. ...

There are items missing from my order!Surprize Enterprize Inc. is committed to packing your orders with care.  It is quite rare that items are actually missing.  Read over the points below before contacting us.Before Contacting Us ...

Shipping RatesThe only sure way to calculate your shipping cost and estimated arrival date is through the checkout. Fill out the shipping information, and the shipping cost/date will show up for you to see before confirming your order.    ...

Reordering Made Easy!  Do not underestimate the "Reorder" button.  To modify an existing order, go back to FAQ and read about Modifying An Order.Reorder Your Items  First go to My Account and select the order you wish to reorder from...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Shipping Costs  In parternship with our couriers we are able to offer you incredible shipping rates.  Shipping is calculated by the following:   Weight/Size + Your Location + Service Type Dimensions Of Shipment...

Brand Catalogues  We carry an array of high quality balloons and balloon accessories from various brands. Click one of the brands below to be directed to their own online catalogue or product line.  You may also contact us to request a printed...

Out Of Stock ItemsOut Of StockNotify MeBefore Your Order Was Placed  You cannot add an out of stock product to your cart. As you can see on the images to the left...

Restock Dates  Expected restock dates can be found on their respective product page. If there is no restock date listed, then we do not yet have an inbound shipment expected, and we do not yet know when it will be back in stock. Once we know...

Read on to learn about what it means when a balloon, particularly Mylar/foil balloon is described as "flat".

Shopping By Colour Is Easy!  Click on the "Categories Menu" in the top left corner. Hover over "Latex".  You will see another menu pop up beside it.  Hover over "Shop By Colour...

All Balloons Arrive NOT Inflated  We are an online wholesaler and ship all balloons flat, that is, not inflated. You are more than welcome to place an order by simply creating an account, adding items to your cart, and checking out. We do sell...

What is Hi-Float?  Hi-Float is a gel used to coat the inside of a latex balloon before inflating it with helium.  It creates an extra barrier which slows down the rate at which helium leaves the balloon.  The result is a helium filled...

Latex Balloons & The Environment  Here are some facts you may not have known about latex balloons:   They are made from natural latex harvested from rubber trees.  They are not made of plastic (although there are other kinds of...

How To Inflate Latex Balloons  Here are some instructions of how to inflate a latex balloon, regardless if you are filling it with helium or with air.  Stretch & Prepare The BalloonStretch it.  This helps prepare the balloon for easier...

Sizing CubeFoldable Balloon Sizer How Can I Quickly And Easily Size My Balloons?  Balloon Sizers are a great way to quickly size your balloons.  This is especially true if you need to work quickly.  As well, if you are constructing...

Latex balloon colour does not match colour in the picture.Reasons Why Colours Look Different Images are not perfect. It's challenging to capture the colour of a fully inflated balloon due to it's reflective and often translucent...

Why are some latex balloons transparent and some are not?Crystal GreenSatin GreenDifferent Finishes Of Latex Balloons Latex balloons have different finishes.  Some of these can include terms such as standard, crystal, diamond, neon, metallic...

Why do some balloons have a dark spot at the top?  First you need to understand how balloons are made.  A balloon-like shaped mold is dipped into a vat of coloured latex, and the mold is coated.  Think of dipping a frozen ice cream cone...

The Meaning Of the term "Flat""Flat" is a balloon industry term which means the balloon does not come packaged individually. This normally applies to Mylar/foil or similar balloons, but not latex balloons.  We store them "flat" at the warehouse ...

Shopping By Colour Is Easy!  First, Click on the "Categories Menu" in the top left corner of the homepage.  Hover over "Latex" under the Categories Menu.  You will see another menu pop up beside it...

Most Balloons Arrive Deflated  Unless you are ordering inflated air-filled balloon specifically, your balloons (latex, mylar/foil, other) will arrive uninflated. We are a wholesaler, so our balloons are intended to be filled by the recipient. ...

Balloon Shine/Hi-Shine  These are two different brands of a spay that adds a brighter shiny finish to your latex balloons. Some types of latex balloons (such as standard) benefit more than perhaps a metalic type which are alredy quite shiny. ...

How To Inflate Latex Balloons  Here are some instructions of how to inflate a latex balloon, regardless if you are filling it with helium or with air.  Stretch & Prepare The BalloonStretch the balloon quickly a few times to help prepare...

Sizing CubeFoldable Balloon Sizer How To Quickly Size Latex Balloons?  Balloon Sizers help you quickly size your latex balloons. If you are constructing a 3D balloon sculpture, and need specifically sized balloons, then this is a very convenient...

Latex balloon colour does not match colour in the picture.Colour Appears Different From Online Images are not perfect. Due to the nature of a balloon including its shiny round surface, it may not be easy to capture the true colour...

Why are some latex balloons transparent and some are not?Pastel PinkSatin PinkDifferent Finishes. Different Transparency. Recipes for your latex balloons vary depending on the ingredients and what the manufacturer is trying to achieve.  You...

Why are there dark spots at the tops of latex balloons?  The reason latex balloons have this dot or mark is due to how latex balloons are created.  Imagine how your favourite ice cream cone is dipped in chocolate.  The latex balloon represents...

A balloon drop is a great way to add some excitement to an event, especially if there is a reveal or high point of some sort. They are actually quite easy to make!

Yes

Yes, we sell SafeTite II Sealing Discs.

How Do I Make A Balloon Arch  Balloon arches are a spectacular way to add a focal point to the event, and is a great way to draw people into the main area. Balloon arches are very versatile in regards to colour, size of balloons, and even shape...

How Do I Make Balloon Columns  Balloon columns are simple and fairly quick to make.  The symmetry and height make for a very striking addition to your balloon decoration. You can purchase the core of the columns here, which are sturdy and ...

You can do so using balloon magnets and balloon tape.

Types of Curling Ribbon  Balloons Online sells a variety of ribbons in a wide range of colours.  They can be glossy, matt, or metallic.   Click here to see our curling ribbons. Ribbon Weight & Balloon Float TimeThe curling ...

How Can I Quickly And Easily Pop Balloons?  This may sound rather obvious, but carrying a knife or needle around to pop balloons is not always as safe and convenient.    A balloon cutter is a great tool you can carry around with when...

What Are Balloon Stuffing Machines Used For?  The balloon stuffing machine was originally invented in Canada by Surprize Enterprize Inc.  Today there are other manufactures, however the Surprize Enterprize stuffing machines are of the highest...