Charge on my credit card after order was cancelled.

When an order is canceled, the charges are not removed from your statement immediately.

Make sure your order is in fact canceled.  Check this by going to My Account > My Orders.  Under "status" you will see if it is indeed canceled or not (see image). 

If the status does not say canceled, and it is after business hours, you may be able to cancel it yourself.

You will see this option at the end of the order after "Action".  

During business hours contact us and we can cancel it for you. 

After your order has been canceled at Surprize Enterprize Inc., there will still be a delay before you see this reflected in your statement. 

It can take 1-5 business days to see the charge removed from your statement.  Sometimes it may appear under "pending" charges before your bank or payment processor removes it.  

If the charge still appears on your statement longer than 5 business days after being canceled, please contact us so we can look into it.