General Inquries

Having issues logging in?Read over the helpful tips below. Troubleshooting Tips Please ensure you are on the correct website (USA or Canada).  This is also the website for which you created an account. Click the flag to change between the ...

Reordering Made Easy!  Do not underestimate the "Reorder" button.  To modify an existing order, go back to FAQ and read about Modifying An Order.Reorder Your Items  First go to My Account and select the order you wish to reorder from...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Brand Catalogues  We carry an array of high quality balloons and balloon accessories from various brands. Click one of the brands below to be directed to their own online catalogue or product line.  You may also contact us to request a printed...

Most Balloons Arrive Deflated  Unless you are ordering inflated air-filled balloon specifically, your balloons (latex, mylar/foil, other) will arrive uninflated. We are a wholesaler, so our balloons are intended to be filled by the recipient. ...

Extra Charges On Statement  Extra charges listed on your credit card or payment processor statement may simply be a hold or an international bank charge, charged by your credit card company.Authorized HoldCredit card companies often issue what ...

My Credit Card Is Declining.  Check you have not exceeded your credit card limit. Ensure the billing address you entered matches the address associated with the credit card you are using.  Make sure your phone/computer autofill did not...

Why Do Helium-Filled Balloons Float?  The short story is, pure helium is lighter than the air around us. Helium is the second element on the periodic table, meaning it is the second smallest element by atomic weight.  The air around us is...

Is Helium Dangerous?No, helium itself is not dangerous if used properly and as it is intended to be used. It is not flammable or toxic.  The danger is in the helium tank itself, as it is sometimes large and heavy, and has pressurized gas which can...

How To Inflate Latex Balloons  Here are some instructions of how to inflate a latex balloon, regardless if you are filling it with helium or with air.  Stretch & Prepare The BalloonStretch the balloon quickly a few times to help prepare...

How do I reset my password?Tips To Reset Password Send a "forgot password" reset request, which is located on the sign in page. You will receive email shortly with a link.  Click on the link in your email and follow the instructions.  ...

How Long Does It Take To Pack My Order?Packing OrdersOrders are packed as soon as possible, often same-day or the following day. Since we pack orders quickly, any modifactions to your order or shipping information must be communicated to us as soon ...

Canceling An OrderAfter Office Hours Sign in and go to My Account > My Orders > Cancel Order. If you do not see "My Account" then click on your name in the top left corner. You will be asked to leave a reason why you are cancelling.  ...

Tax-Free ExemptionRead below for some reasons why you are being charged shipping. Do you offer tax-free exemptionWe do not offer tax-exemptions at this time.

Methods of PaymentWe accept:Visa Mastercard Paypal Apple Pay Google Pay

Can I use more than one method of payment?For each order, you may only use one method of payment at this time.

Do Listed Prices Include Tax?Taxes are not included on the prices listed next to the product. Taxes are calculated at checkout. 

Countries We Ship ToWe ship worldwide! Contact us if you have questions about your location. 

How many latex balloons in a bag?  The product description will let you know how many latex balloons are included in each bag.  You will see this next to "pcs".  For examle, a bag of 11" balloons will include 50 pcs (50 balloons). ...

Receiving notifications for out of stock product  We do our best to keep your favourite products in stock, but sometimes high demand of specific items or colours may result in lower stock than usual.  As well, manufacturers sometimes have ...