Shipping Questions

Lost order! How do I retrieve it?

Lost PackageMost orders arrive either in a brown box or white plastic mailer. If you think it may be lost, read over the points below first. It's not often a package is actually lost, so it may just require a simple fix. First Confirm If It...

Missing items from my order.

There are items missing from my order!Surprize Enterprize Inc. is committed to packing your orders with care. It is quite rare that items are actually missing. Read over the points below before contacting us.Before Contacting Us ...

How much is shipping? What is the shipping time?

Shipping RatesThe only sure way to calculate your shipping cost and estimated arrival date is through the checkout. Fill out the shipping information, and the shipping cost/date will show up for you to see before confirming your order. ...

Shipping calculator.

Shipping Costs In parternship with our couriers we are able to offer you incredible shipping rates. Shipping is calculated by the following: Weight/Size + Your Location + Service Type Dimensions Of Shipment...

Edit the location or date of my shipment after ordering.

UPS MyChoiceUPS MyChoice is an efficient way to customize the way you receive your packages from UPS. It's absolutely FREE to use. They offer very convenient ways to change the address, the day of arrival, where to leave your package, and...

Can I track my order?

Track Your ShipmentsAll orders include an email confirmation with the tracking included. If you can't find the tracking email, then please try the following before contacting us. Login, click on your name, and on the left of this page click...

Restock dates of products.

Restock Dates Expected restock dates can be found on their respective product page. If there is no restock date listed, then we do not yet have an inbound shipment expected, and we do not yet know when it will be back in stock. Once we know...

I want to change my shipping address.

Changing The Shipping Address We understand at times you may need to change the address either due to a mistake at checkout, or you need to redirect it. Just be aware this nearly always incurs a delay, so not recommended for time ...

Charged for shipping when it should be free.

Why is my shipping not free?How to qualify for free shipping.Free Shipping Applies to Canadian orders only at this time. This is based on the minimum order value dependant on which province you are located: ON / PQ = $300, MB / SK / AB / BC = $...

Delayed package arriving too late.

My package will not arrive on time!We and the couriers do our best to make sure your order arrives on time and in some cases early. However, delays can happpen. Read on for what we can do to resolve this as soon as possible.For standard, 3-day select...

Which countries do you ship to?

Countries We Ship ToWe ship worldwide! Contact us if you have questions about your location.

My package/product was damaged.

Damaged Package/ProductWe apologize if any of your products were damaged during transport. We do our best to ensure products arrive in pristine condition. If any item was damaged during transport, please let us know right away. Please take...

My package is lost or late.

How To Deal With A Late Or Lost PackageThere are always steps involved to resolve a late or lost package issue.Reasons Package Is Late or Lost Courier Delays Can Happen. This is more true for standard shipping than expedited or...