Orders and Transactions

Edit an existing order. In order to maintain our efficient processing times, one cannot modify an order as this would add even longer shipping delays to your order. Instead, we ask that you quickly cancel and then re-order with the adjustments ...

Charged For A Canceled OrderWhen an order is canceled, the charges are not removed from your statement immediately.Check That Your Order Is CanceledMake sure your order is in fact canceled.  Check this by going to My Account > My Orders. ...

There are items missing from my order!Surprize Enterprize Inc. is committed to packing your orders with care.  It is quite rare that items are actually missing.  Read over the points below before contacting us.Before Contacting Us ...

Shipping RatesThe only sure way to calculate your shipping cost and estimated arrival date is through the checkout. Fill out the shipping information, and the shipping cost/date will show up for you to see before confirming your order.    ...

Reordering Made Easy!  Do not underestimate the "Reorder" button.  To modify an existing order, go back to FAQ and read about Modifying An Order.Reorder Your Items  First go to My Account and select the order you wish to reorder from...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Shipping Costs  In parternship with our couriers we are able to offer you incredible shipping rates.  Shipping is calculated by the following:   Weight/Size + Your Location + Service Type Dimensions Of Shipment...

Brand Catalogues  We carry an array of high quality balloons and balloon accessories from various brands. Click one of the brands below to be directed to their own online catalogue or product line.  You may also contact us to request a printed...

Out Of Stock ItemsOut Of StockNotify MeBefore Your Order Was Placed  You cannot add an out of stock product to your cart. As you can see on the images to the left...

Restock Dates  Expected restock dates can be found on their respective product page. If there is no restock date listed, then we do not yet have an inbound shipment expected, and we do not yet know when it will be back in stock. Once we know...

Extra Charges On Statement  Extra charges listed on your credit card or payment processor statement may simply be a hold or an international bank charge, charged by your credit card company.Authorized HoldCredit card companies often issue what ...

My Credit Card Is Declining.  Check you have not exceeded your credit card limit. Ensure the billing address you entered matches the address associated with the credit card you are using.  Make sure your phone/computer autofill did not...

Canceling An OrderAfter Office Hours Sign in and go to My Account > My Orders > Cancel Order. If you do not see "My Account" then click on your name in the top left corner. You will be asked to leave a reason why you are cancelling.  ...

How To Deal With A Late Or Lost PackageThere are always steps involved to resolve a late or lost package issue.Reasons Package Is Late or Lost Courier Delays Can Happen.  This is more true for standard shipping than expedited or...

Receiving notifications for out of stock product  We do our best to keep your favourite products in stock, but sometimes high demand of specific items or colours may result in lower stock than usual.  As well, manufacturers sometimes have ...

WishlistsWishlists have many uses to help you stay organized and efficient!Watch this helpful video on wishlists0:00 Creating a wish list from the wish list page 1:21 Creating a wish list when browsing balloons 1:57 Custom carts/shopping bags for recurring...