SEI will accept returns which accompany RMA #s only. A “Return Merchandise Authorization” number (RMA) must be issued by SEI prior to returning merchandise.

Products that have been misused will not be replaced.

Request for credit due to discrepancies must be made within ten business days of invoice.

Any return not involving defective product is subject to 20% restocking fee.

Seasonal merchandise is not subject to return.

Latex balloons are not subject to return.

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